Account Terms
Identical terms apply across web, mobile app and tablet interface. No hidden rules between platforms.
LEGAL REFERENCE
Our Legal Foundation
We built funlotre around transparent account terms, secure payment handling, and clear dispute paths. This page outlines how we operate, what we promise you, and how to reach...
Account SecurityDispute ResolutionPayment ProtectionData PrivacyFair Play
Legal Framework & Operating Principles
funlotre operates as a gaming platform in supported Indonesian regions where local law permits. We maintain operational compliance through licensed jurisdictions and hold player balances in segregated accounts. All transactions—deposits via DANA, OVO, GoPay, QRIS and withdrawals—are logged with timestamp records. Account holders agree to our terms upon registration. Disputes are resolved through our support team first; unresolved claims move to arbitration.
We do not store payment credentials on our servers. Your account data is encrypted end-to-end and retained only for the duration of your active membership plus statutory holding periods.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY VISITORS TRUST US
Trust Signals & Policy Review
Segregated Accounts
All player funds held in segregated trust accounts, audited quarterly. Your balance is never commingled with operational revenue.
Encrypted Transactions
Every deposit and withdrawal uses TLS 1.3 encryption. Payment credentials are tokenised; we never store full card or wallet details on file.
Third-Party Audit
Annual compliance audit by accredited Indonesian auditor. Results are available on request to account holders via your dashboard.
Dispute Logs
All complaints, resolutions and refunds are logged in an audit trail visible to you. Transparency reports published quarterly for supported regions.
Payment Partner Vetting
DANA, OVO, GoPay and QRIS integrations certified by partner compliance teams. Each payment rail undergoes annual security reassessment.
Data Retention Policy
Account records kept for 7 years per Indonesian tax law. Deleted accounts purged after 3-year dispute window unless legal hold applies.
WHY THIS PLATFORM
Policy Consistency Across Our Platform
Deposit references
Account-level deposit caps enforced uniformly. You set your own limit; it applies to DANA, OVO, GoPay and QRIS simultaneously.
Withdrawal Windows
All payouts processed within the same 24–72 hour window regardless of payment method or device used.
Live Chat Terms
Support interactions logged identically. Chat transcripts available in your account history for any future reference.
Bonus Terms
Promotional terms published upfront on the promo board. No retroactive changes to active promotions mid-campaign.
Dispute Handling
Same escalation path for all disputes: support ticket → supervisor review → formal arbitration if needed.
KYC Requirements
Identity verification rules identical for new and returning accounts. Enhanced checks triggered only by transaction anomalies.
SERVICE CONTEXT
What Defines Our Legal Posture
01
Clear Account Rules
Every policy is written in plain language. No buried clauses. You get a plain-text summary at sign-up and full terms are always accessible.
02
Real-Time Balance Logs
Every deposit, withdrawal and session outcome is logged in your transaction history with exact timestamps and amounts.
03
Dispute Transparency
If a dispute arises, you see our investigation notes, response timeline and final decision reason. No black-box outcomes.
04
Payment Safeguards
DANA, OVO, GoPay and QRIS transactions are tokenised. We never request or store your wallet credentials outside the secure payment gateway.
05
Audit Access
You can request a full audit of your account activity—deposits, withdrawals, game rounds, promotional credits—any time.
06
Jurisdiction Clarity
We operate in supported regions only. Your jurisdiction determines which rules apply. Clarity page shows your region's specific legal status.
Legal Questions & Answers
Your account is governed by the terms of service signed at registration and the laws of the jurisdiction where funlotre holds its operational license. Disputes are resolved through our internal process first, then arbitration if unresolved. Your location determines which local consumer protections apply.
Yes. Player deposits are held in segregated trust accounts separate from operational funds. Even if the platform faced insolvency, your balance would be recovered from the trust account. We undergo quarterly audits to verify segregation.
We retain account records for 7 years to comply with Indonesian tax regulations and dispute resolution windows. After 3 years of inactivity, we delete personal data like address and phone number, but transaction history remains for audit purposes.
Yes. Submit a dispute through your account dashboard with the transaction ID and reason. We investigate within 5 business days and either approve a reversal, provide evidence the transaction is valid, or offer alternative resolution.
We share data only with payment partners (DANA, OVO, GoPay, QRIS) for transaction processing and with auditors for compliance verification. We never sell data to advertisers or marketing firms. Full privacy policy available in account settings.
Contact our support team with proof of identity (KYC documents). We verify your identity through a 24-hour confirmation process and reset your password or phone number. You maintain full access to your balance during recovery.
You set your own deposit limit at registration; it applies across DANA, OVO, GoPay and QRIS. Withdrawal limits are account-level and can be adjusted through settings. Maximum single withdrawals capped at Rp 50,000,000 per transaction for security.